Reference
Questions, answered.
Ordering, compliance, delivery and product questions. If your question is not covered, the support desk answers within one business day.
Orders & payment
Every destination in our checkout is open to order. Choose your country when you enter delivery details and all references become available.
No. Every reference in the catalogue can be ordered to every destination we deliver to. Shipping is free on all orders.
At checkout. You are taken to Stripe secure card payment and the order is confirmed the moment the payment succeeds.
Yes, free of charge before dispatch. After handover the returns policy applies.
Age & compliance
On entry to the site, again at checkout, and at delivery where the destination requires it. Carriers may refuse handover without valid identification.
18 years in all markets, or higher where local law sets a higher threshold.
VAT is included in displayed prices where applicable. Excise and import charges are itemised at checkout before you confirm.
No. Our catalogue is intended for adults who already use nicotine.
Delivery & tracking
Active European routes are quoted at two to five business days. Intercontinental estimates appear at checkout once a route is activated.
Use the tracking page with your order reference and the email used at checkout. A tracking reference is issued at dispatch.
Age-verified consignments cannot be left unattended. The carrier will attempt redelivery or return the parcel.
Products & authenticity
Manufacturers or distributors we authorise in writing, with batch records retained. Each reference stores its supplier.
Every reference carries studio photography, with further angles shown in the gallery where supplied.
Sealed nicotine and tobacco products cannot be returned once opened, for health-protection reasons.